Terms of Service

• "Vioo" means Vioo SAS, the operator of the platform accessible at vioo.ai.
• "Platform" means the Vioo AI-powered retail intelligence software, dashboard, and APIs.
• "Client" means the business entity that has entered into a subscription agreement with Vioo.
• "User" means any individual authorised by a Client to access the Platform.
• "End Visitor" means any individual who enters a Client's retail premises monitored by the Platform.
• "Data Processing Agreement (DPA)" means the agreement governing Vioo's processing of personal data on behalf of the Client.

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are accepting on behalf of a legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not access or use the Platform.

Vioo provides a B2B retail analytics platform that uses computer vision to deliver:

• Footfall counting and traffic analysis
• Queue detection and wait-time monitoring
• Suspicious behaviour and theft risk alerts
• Zone occupancy and customer journey analytics
• Demographic and dwell time statistics (anonymised)

All analytics are derived from anonymised movement data. No facial recognition or biometric identification is performed. The Platform does not store continuous raw video footage. In cases where a suspicious incident is detected, short alert clips may be isolated, encrypted (AES-256), and retained for up to 90 days for operational verification. Full details are set out in our Privacy Policy.

Access to the Platform is granted exclusively to Clients under a separate subscription agreement. Users must:

• Provide accurate registration information and keep it up to date.
• Maintain the confidentiality of their credentials and not share them with third parties.
• Notify Vioo immediately at contact@vioo.ai of any unauthorised access.

Vioo reserves the right to suspend or terminate accounts in cases of suspected misuse or security risk.

The Client is responsible for ensuring that:

• The Platform is deployed only in premises owned or operated by the Client.
• Appropriate signage is displayed in monitored areas informing End Visitors that video analytics are in operation, in compliance with GDPR Article 13, CNDP Law 09-08, and all applicable local regulations.
• A valid legal basis (consent, legitimate interest, or legal obligation) exists for processing in-store analytics data.
• Users only access data for legitimate operational purposes.

The following are expressly prohibited:

• Attempting to identify, track, or profile specific individuals using Platform data.
• Reverse-engineering, scraping, or extracting data beyond the intended scope of the service.
• Sharing Platform access with unauthorised third parties.
• Using the Platform in any manner that violates applicable law.

Vioo acts as a data processor on behalf of the Client (the data controller) for in-store analytics data, strictly in accordance with the signed Data Processing Agreement (DPA). The DPA governs subject matter, duration, nature, purpose, type of data, and categories of data subjects.

For personal data collected through the Vioo website (e.g. demo requests), Vioo acts as an independent data controller as described in our Privacy Policy.

Both parties agree to comply with GDPR (EU 2016/679) and Morocco's Law 09-08 / CNDP requirements as applicable.

All rights, title, and interest in the Platform (including software, algorithms, models, interfaces, and documentation) belong exclusively to Vioo. Nothing in these Terms transfers any intellectual property rights to the Client.

The Client retains ownership of all data it inputs into the Platform. Vioo may use aggregated, anonymised, and de-identified data for product improvement and benchmarking purposes, provided no individual Client is identifiable.

Each party agrees to keep confidential all non-public information received from the other party and to use such information only for the purposes of these Terms. This obligation survives termination for a period of three (3) years.

Vioo targets a platform availability of 99.5% uptime per calendar month, excluding scheduled maintenance. Maintenance windows will be communicated in advance where possible.

Vioo does not warrant that the Platform will be uninterrupted, error-free, or free from security vulnerabilities. Clients are encouraged to implement appropriate business continuity measures.

Fees are as agreed in the Client's subscription order. Unless otherwise stated:

• Invoices are due within 30 days of issuance.
• Late payment may attract interest at the statutory rate.
• Vioo reserves the right to suspend access for overdue accounts after reasonable notice.

To the maximum extent permitted by applicable law:

• Vioo's total aggregate liability to a Client under these Terms shall not exceed the fees paid by that Client in the twelve (12) months preceding the claim.
• Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit or business opportunity.

Nothing in this clause limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Either party may terminate the agreement:

• For convenience, with 30 days written notice.
• Immediately, for material breach that is not remedied within 14 days of written notice.
• Immediately, where the other party becomes insolvent or enters administration.

Upon termination, Vioo will make Client data available for export for 30 days, after which it will be securely deleted.

These Terms are governed by the laws of Morocco, with reference to GDPR where applicable to EU data subjects. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Casablanca, Morocco, unless the parties agree otherwise in writing.

Vioo may update these Terms at any time. Clients will be notified of material changes by email at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree, you may terminate your subscription before the new Terms take effect.